Refund policy

We want you to be happy with your Pulse Well purchase. If you are not, you can return it within 14 days of delivery for a refund, as long as it is unused.

14-day returns

You have 14 days from the date your order is delivered to ask for a return. To be eligible, the item must be:

Unused and in the same condition you received it
In its original packaging, with all accessories, cables, power adapter and carrying bag
Accompanied by your order number or proof of purchase

How to return an item

Email us at info@getpulsewell.com within 14 days of delivery, with your order number and the reason for the return.
We will reply within 1 to 2 business days with return instructions and the return address.
Pack the item securely in its original packaging and ship it to the address we give you. Please do not send anything back before we confirm, as returns sent to the wrong address cannot be processed.
Keep your tracking number until your refund is complete.

Refunds

Once we receive and inspect your return, we will email you to confirm the result. If approved, your refund goes to your original payment method within 5 to 10 business days. Your bank or card provider may need additional time to show the credit.

If you have not received your refund after that time, first check your bank account, then contact your card provider, and then email us at info@getpulsewell.com.

Return shipping costs

You are responsible for the cost of sending the item back, unless it arrived damaged, defective or incorrect. In those cases we will cover the return shipping or send you a prepaid label. Original shipping is free, so there is no shipping fee to refund.

Items we cannot accept back

Items that have been used, or show signs of use or wear
Items missing parts, accessories or original packaging
Items damaged after delivery through misuse or accident
Requests made more than 14 days after delivery

Damaged, defective or wrong items

If your order arrives damaged or is not what you ordered, email us within 14 days of delivery with your order number and clear photos or a short video of the item and the packaging. We will arrange a replacement or a full refund, including return shipping.

Exchanges

We do not process direct exchanges. If you would like a different item, please return the original for a refund and place a new order.

Cancelling an order

If your order has not shipped yet, email us as soon as possible and we will cancel it and refund you in full. Once an order has shipped, the 14-day return policy applies.

1-year warranty

Every Pulse Well product comes with a 1-year warranty from the date of delivery.

What is covered. Manufacturing defects and electrical faults that appear during normal use. This includes problems with the control unit, the power adapter, the cables and the internal electronics, such as the device not turning on, not charging or powering up, or stopping working.

What we will do. If your product has a covered fault, we will send you a replacement or refund the purchase price. You will not pay for the replacement or for return shipping on a covered claim.

What is not covered.

Damage from misuse, drops, impact or accidents
Water, liquid or moisture damage
Use of a power adapter or voltage that we did not supply or recommend
Repairs or changes made by anyone other than us
Normal wear and tear to the fabric, zippers and straps
Loss or theft

How to make a warranty claim.

Email info@getpulsewell.com with your order number.
Describe the problem and attach clear photos or a short video showing the fault.
We will reply within 1 to 2 business days to confirm your claim and explain the next step.

This warranty is in addition to your legal rights as a consumer and does not limit them.